Privacy Policy.
Our privacy policy explains how we collect, use, disclose and protect information that applies to our services and your choices about the collection and use of your information. This policy is updated from time to time. The latest version is always published on this page.
This privacy policy was updated on: 24th August 2022
Please note this privacy policy applies to the information we collect on our website. This does not apply to the information collected after becoming a client of Seventeen Nine Accounting as this information is not collected through our website. We have another privacy policy related to information obtained after becoming a client.
We respect your privacy and are committed to protecting it through compliance with our privacy policy.
The information we collect
Information you provide to us directly includes:
Sending us a message through the Contact Us form:
name, email address, your messageContacting us for consultation through the Enquiry form:
name, email address, contact number, business name, about your business, current accounting system, business size, how can we help, contact preferences
Information automatically collected includes:
Website usage details and information collected through cookies
Location details, however, this is an approximate location and not the real location of the user. It is on a city-based level, so is not PII.
What information is considered personal information
Your personal information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data or from the data and other information that we have.
How We Use Your Information
We use the information we collect about you for the following purposes:
To communicate with you about our service: We use the information you provide us to reply to queries submitted by you through our website.
With the information submitted in “The information we collect” section above, we use the information to further process you as a client should you want to work with Seventeen Nine Accounting.
Analytics data is collected, however does not contain any personal identifiable information. We do not collect IP addresses.
Cookie Information
Please refer to our Cookie Policy on the website for more information on what cookies we use.
Legal bases for processing information
For website users that are citizens of the European Union, Seventeen Nine Accounting processes your information in accordance with General Data Protection Regulation (GDPR). The GDPR governs how Seventeen Nine Accounting may process your information, and the rights that EU citizens and residents have in relation to it. This means that Seventeen Nine Accounting will collect and use your information only where:
You consent to us using your information in a certain way.
We need it to fulfill our obligations to you under our Terms of Service.
It is necessary for compliance with our legal obligations.
If you have consented to our use of your information you may withdraw that consent at any time. You can withdraw your consent by contacting us here. We will delete all personal information stored in the webpage and all other third party systems used. For the third party systems used, we will follow the GDPR compliance guidelines of that system. We will let you know when we have deleted all your information.
Who has access to your personal information
Only those with access to the website admin dashboard have access to your personal information. This includes people working for Seventeen Nine Accounting.
Sharing your Information
We will not sell your information to third parties ever.
Where is your data stored
Onboarding and contact forms are stored within the website database.
Data may also be shared on other third party systems – please see “Who we may share your information with”.
Who we may share your information with
We may share your information with third-party service providers for the purpose of facilitating Seventeen Nine Accounting services to you. Those service providers will only be provided with access to your information as is reasonably necessary for the purpose that Seventeen Nine Accounting has engaged the service provider, and we will require that such third parties comply with this Privacy Policy and any applicable laws.
Some of the third parties that Seventeen Nine Accounting may share your personal information with include providers who assist Seventeen Nine Accounting with functions such as:
Customer support and customer management
Providing a newsletter
Email services
Internal communication
Hosting and Storage
Analytics
Blog comments
How we transfer, store and protect your data
Your information collected through our website may be stored and processed in South Africa, United Kingdom or EU or any other country in which Seventeen Nine Accounting or third parties contracted by Seventeen Nine Accounting operate. Seventeen Nine Accounting may transfer information that we collect about you, including personal information, to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As a result, we may transfer information, including personal information, to a country that does not have the same data protection laws as your country, and you consent to the transfer of information to South Africa or any other country in which Seventeen Nine Accounting operates.
For users that are citizens of the European Union, where we transfer your information to a third party provider that is not located in the European Union, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information.
Rights in respect of your Information
The laws of some countries grant particular rights in respect of personal information. Users in those jurisdictions may have the right to:
Request a copy of your information;
Request that we correct inaccuracies relating to your information;
Request that your information be deleted or that we restrict access to it;
Request a structured electronic version of your information; and
Object to our use of your information;
Should you wish to make a request in respect of your personal information please contacting us here. We aim to reply within 48 hours from when the message was sent.
How long we keep your User Content
Following not becoming a client of Seventeen Nine Accounting after sending an enquiry, or receipt of any contract from entries, Seventeen Nine Accounting may retain your personal information for one year, and for as long as we have a valid purpose to do so.
How to contact us
If you have any questions about this Privacy Policy, please contact us here.